Frequently Asked Questions

What products does Sleeq offer?
Sleeq offers a wide range of luxury branded products, including watches, jewellery, fragrances, pens, bags, and sunglasses. All items are authentic, of high quality, and sold at substantial discounts.

Who is Sleeq intended for?
Sleeq focuses on B2B customers worldwide, such as retailers and distributors looking to purchase luxury products at competitive prices.

How can Sleeq offer such low prices? 
With our years of experience in purchasing surplus and overstock inventories from brands, distributors, and other sources, we know exactly where to find the best deals. This enables us to purchase products at competitive prices and offer you significant discounts of up to 95%.

Are Sleeq's products authentic? 
Yes, all our products are 100% authentic and are supplied with the original packaging, authenticity labels, warranty certificates, and booklets. Additionally, you can always request the complete product transaction history from the brand/distributor to you.

Where do Sleeq's products come from?
We acquire products from official brands and distributors and specialize in sourcing surplus and overstock inventory. This allows us to sell the products at competitive prices.

Where are Sleeq's warehouses located?
Our warehouses are based in the Netherlands, which ensures compliance with strict European regulations and enables us to deliver luxury brand products with high discounts quickly.

How does Sleeq ensure the quality of its products?
We ensure that all products are carefully inspected and sourced only from reliable brands and distributors, so we can offer original products at competitive prices.

Can I view the product invoice details?
Yes, at Sleeq, you can view the complete invoice details from the brand or distributor, which highlights our commitment to transparency and fair business practices.

How can I contact Sleeq?
You can reach our customer service through the contact form on our website, by email, or by phone. Our contact information is available on the contact page of our website.

How can I place an order with Sleeq?
First, you need to register. Once you have access, you can log in to our website. There, you will see our full range of products with our low prices and can add items to your cart at your convenience. You can then proceed to the checkout process and place your order. If you prefer not to register, you can also send an email regarding your inquiry and/or order.

How can I create an account with Sleeq?
You can create an account by clicking the registration button on our website and filling out the registration form. After verification, you will gain access to our full range of products and pricing.

Is there a minimum order value?
Yes, the minimom order value is Euro 500 

Can I order large quantities?
Yes, you can certainly order large quantities and receive customized service. To access this, please join our VIP service by filling out the relevant contact form or send us an email..

What payment methods does Sleeq accept?
Sleeq accepts all standard payment methods for the country from which you are ordering.

What are the shipping costs?
Shipping costs at Sleeq can vary depending on the delivery location and the size of your order. The shipping costs will be calculated during the checkout process once you have entered your details. Note that if it's an export delivery ( outside EU) than the goods need to be pick up at our warehouse. We can assist with the export documents. please email us at support@sleeq.net

How quickly are the products delivered?
Due to our own warehouse, we can guarantee fast delivery. The exact delivery time depends on your location and the size of your order. Please contact us so we can review this together.

What should I do if there is an issue with my order?
If there happens to be an issue with the products, you can contact our customer service for a suitable solution and warranty.

Is there a warranty on the products?
Yes, at Sleeq, we provide a warranty on all our products to ensure you can shop with assurance. Generally, products come with a minimum of 1 year warranty, as long as they have not been used. The warranty covers manufacturing defects and issues with materials and workmanship. It does not cover damage caused by misuse, normal wear and tear, or accidents.

How can I make a warranty claim? Please contact our customer service via email or phone and describe your issue. Make sure to have your proof of purchase or invoice ready.

What is the return policy?
We strive for the highest customer satisfaction and therefore offer a flexible return policy. You have 14 days from receipt to return your products. The items must be unused, undamaged, and in their original packaging, including all labels, warranty certificates, and booklets. Additionally, you must include a copy of the original invoice or proof of purchase.

Want to return something? Please contact our customer service via email or phone to report your return request and obtain a return number. Carefully package the products to prevent damage during transport. Clearly mark the return number on the outside of the package. After receiving and inspecting the returned items, the purchase amount will be refunded to the original payment method within 14 days.